Support / FTFLive
What can we help you get working?
Find the symptom below, try the next step, then use the product's support or report controls if the issue continues.
Camera and microphone
My camera or microphone will not start.
Check that ftflive.cc has browser permission for both devices. Then check your phone or computer privacy settings, close another app using the device, and reload the page.
I denied a permission earlier.
Open the site controls near the address bar or your browser settings. Allow camera and microphone for ftflive.cc, then reload. See the phone access guide for mobile-specific steps.
Matching and calls
How do I begin?
Choose Start Video Chat, follow the device prompts, and use an available match. The product shows the current state of the flow.
Open matchingA call did not connect.
Check your connection and device permissions, then retry. If the problem continues, note the message on screen and use the in-product support route.
Can I leave a call?
Yes. Use the call controls to end or leave. Use Block or Report if someone behaves inappropriately.
Messages and following
Where are my conversations?
Open Chats in the in-product navigation. It shows your conversations and any applicable message allowance.
Open ChatsCan I contact someone again?
Use the profile, follow and message controls available in FTFLive. A reply depends on the other person's choice.
Free matches and rewards
Where is my current balance?
Check the match or message flow for the allowance you have now. The reward center shows any claimable check-in and the next available time.
I have used my welcome allowance.
Check whether another reward is available. Any paid action should show its price before confirmation. The free allowance guide explains each category.
Contact and safety
How do I report a person?
Use Block or Report from the relevant profile, message or call when available. Describe what happened without forwarding harmful material.
I need account or purchase help.
Use the related in-product support path so the relevant account or transaction context can be included. See the contact routes for details.
Still not sure where to go?
Start with the contact guide and choose the route that matches your issue.